What types of garments do you manufacture?
We manufacture a wide range of garments, including men's, women's, and children's clothing. Our product line includes t-shirts, polo shirts, hoodies, sweatshirts, trousers, leggings, dresses, jackets, and workwear, along with specialized items like sportswear, beachwear, and undergarments.
What fabrics do you offer?
We offer a variety of high-quality fabrics, including cotton, polyester, blended fabrics, fleece, denim, jersey, twill, and more. You can choose fabrics based on your desired garment specifications and purpose.
Do you provide custom clothing or private labeling?
Yes, we offer custom clothing and private labeling services. You can customize fabric type, colors, sizes, designs, and add your own brand label, logo, and packaging.
What are the available sizes and color options?
Our garments come in a wide range of sizes, from XS to 5XL, depending on the product category. We also offer diverse color options and can provide customized colors for bulk orders.
Can I request product samples before placing a bulk order?
Yes, we provide product samples for review before bulk production. This helps ensure that the design, fabric, and quality meet your expectations.
Are your garments ethically manufactured?
Yes, we follow ethical manufacturing practices, ensuring that our garments are produced under fair working conditions. We also comply with various international standards for sustainable and ethical production.
Do you offer eco-friendly or sustainable fabric options?
Yes, we offer eco-friendly fabrics, including organic cotton and recycled polyester, for clients who prioritize sustainability.
What is the minimum order quantity (MOQ)?
Our minimum order quantity (MOQ) varies depending on the garment type. Typically, the MOQ ranges from 500 to 2000 pieces per design
What quality standards do you follow?
We adhere to strict quality control processes, ensuring that all garments meet international quality standards, such as OEKO-TEX, GOTS (Global Organic Textile Standard), and ISO certifications.
Can I order garments in different fabric weights (GSM)?
Yes, we offer garments in different fabric weights (GSM) to suit your requirements, ranging from lightweight to heavyweight fabrics, depending on the product category.
How can I place an order?
You can place an order by contacting us directly through our website, email, or WhatsApp. If you’re placing a custom order, you can provide your design specifications, fabric preferences, and quantity details.
What is the minimum order quantity (MOQ)?
The minimum order quantity (MOQ) varies based on the type of garment. Typically, it ranges from 500 to 2000 pieces per design, but we can accommodate specific bulk requirements depending on your needs.
Can I order samples before placing a bulk order?
Yes, we offer sample production services. You can request a sample to review the fabric quality, fit, and design before proceeding with the bulk order.
How do I provide my design specifications for custom orders?
For custom orders, you can share your design specifications in formats like sketches, tech packs, or sample photos. You can also choose from our available customization options, such as fabric, color, stitching, printing, and embroidery.
How long does it take to process and confirm an order?
Order confirmation typically takes 1-2 business days after receiving your specifications, payment (or deposit), and approval of any sample if applicable.
Can I modify or cancel my order after it’s been placed?
You can request modifications or cancellations within a limited timeframe after placing the order. Once production has begun, changes may not be possible. Please contact us as soon as possible if you need to make adjustments.
What are your lead times for production and delivery?
Production lead times depend on the size and complexity of the order. Standard lead times are usually 4 to 8 weeks for bulk orders. Delivery times vary based on your location and chosen shipping method.
Do you offer bulk discounts?
Yes, we offer competitive pricing and bulk discounts based on order volume. The larger your order, the greater the discount.
What happens after I place my order?
After placing your order, we will confirm your specifications, provide a timeline, and begin production. You will be updated regularly on the production status and notified when the order is ready for shipping.
How do I track my order after it’s been shipped?
Once your order has been shipped, we will provide you with a tracking number and the necessary details to monitor your shipment online.
What payment methods do you accept?
We accept various payment methods, including Bank Transfers, Letter of Credit (L/C), and Cash on Delivery (for Ex-Wearehouse)
Is a deposit required before production begins?
Yes, for bulk or custom orders, we typically require a 30%-50% deposit upfront to initiate production, with the balance due before shipment.
Do you offer installment payment plans?
For large orders, we may offer installment options based on mutual agreement. Please contact our sales team to discuss flexible payment terms if needed.
How do you calculate product prices?
Prices are calculated based on several factors, including fabric/material ,Size,Color,Packing and quality, order quantity, garment complexity, customization options, and shipping costs. Bulk discounts apply for larger orders.
Are there any hidden fees or additional charges?
No, we believe in transparent pricing. You will be informed of the total cost upfront, including taxes, shipping fees, and any applicable custom duties (if relevant).
Can I get a price quote before placing an order?
Absolutely. You can request a detailed price quote by providing your product specifications, including the type of garment, quantity, fabric, and customization preferences.
Do you charge for samples?
Yes, sample charges apply, but we deduct the sample cost from your total invoice if you proceed with a bulk order.
What currency do you accept for payments?
We accept payments in multiple currencies, such as USD, EUR, and local currencies, depending on your location. The preferred currency can be discussed at the time of order confirmation.
Is there a penalty for late payments?
Yes, a late payment fee may apply if the balance payment is not cleared by the agreed-upon due date. Please ensure timely payments to avoid any disruptions in order processing.
Can I get a refund if I cancel my order?
Refund policies vary depending on the stage of order processing. Orders canceled before production begins may be eligible for a refund, minus any applicable administrative fees. Custom orders may have limited refund options.
Are taxes and duties included in the price?
Taxes and duties are generally not included in the base product price. Any applicable VAT, GST, or import duties may vary by country and are payable by the buyer upon delivery, unless otherwise specified.
What shipping methods do you offer?
We offer various shipping options, including standard, Sea Cargo (Minumun 5000 Pcs), Air Cargo (Minimum 100 Kgs), express, and international courier services (Minimum 20 Kgs). Shipping partners include DHL, FedEx, UPS, and other reliable carriers.
How long does it take to deliver my order?
Delivery time depends on the shipping method and your location. Standard delivery usually takes 7–30 business days, while express shipping can deliver within 3–7 business days. Custom or bulk orders may take longer based on production time.
Do you offer worldwide shipping?
Yes, we ship globally. However, shipping availability may vary for certain remote areas. Additional shipping charges may apply for international deliveries.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this tracking number to monitor your order’s status in real time.
What are the shipping charges?
Shipping costs depend on the order size, weight, destination, and chosen shipping method. You can view the estimated shipping charges during the process.
Do you offer free shipping?
Free shipping may be available on certain bulk orders or during promotional campaigns. Please check our ongoing offers or contact customer support for eligibility.
Are there any customs duties or taxes on international orders?
Yes, customs duties and import taxes may apply depending on your country’s regulations. These charges are typically the buyer’s responsibility and must be paid upon delivery.
What should I do if my package is delayed?
If your package is delayed beyond the expected delivery time, please contact us with your order and tracking number. We will work with the service to resolve the issue as quickly as possible.
What if my order is lost or damaged during shipping?
In case of lost or damaged items, please contact us immediately. We will assist with filing a claim with the shipping provider and work on providing a replacement or refund based on the situation.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you may request a shipping address change. Please contact our customer service team promptly to update your details.
How do you handle bulk order shipping?
Bulk orders are shipped using freight services to minimize costs and ensure safe handling. We will discuss the best shipping options with you during order confirmation.
Do you offer eco-friendly or sustainable shipping options?
Yes, we are committed to reducing our environmental impact. Eco-friendly packaging and carbon-neutral shipping options may be available. Ask us about sustainable shipping choices when placing your order.
What is your return policy?
From Ex-Wearehouse We accept returns for most products within 14 to 30 days of delivery, depending on the item category. Items must be unused, in their original condition, and with all tags attached to be eligible for a return.
Internatial If not same as sample we accept Most of time we send shipping sample for final approval.
How do I initiate a return?
To initiate a return, please contact our customer service team via email, phone, or WhatsApp. You will receive instructions on how to package the item and where to send it.
Are there any items that cannot be returned?
Yes, certain items such as custom-made, personalized products, underwear, swimwear, and clearance items may not be eligible for return due to hygiene and customization reasons.
Do I need to pay for return shipping?
Return shipping costs may vary depending on the reason for the return. If the return is due to a defective or incorrect item, we will cover the shipping charges. For other reasons (e.g., change of mind), the customer is responsible for return shipping fees.
How long does it take to process a return?
Once we receive your returned item and inspect it, we will process your refund or exchange within 7–10 business days.
Can I exchange an item instead of getting a refund?
Yes, exchanges are possible if the desired item is in stock. Contact our support team to check exchange availability and initiate the process.
How will I receive my refund?
Refunds are typically issued to the original payment method used during the purchase
What if I received a damaged, defective, or incorrect item?
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund after verifying the issue.
How do I return a bulk order?
Returns for bulk orders may have different terms and conditions. Please contact us directly to discuss bulk order returns and refunds.
What if my refund is delayed?
Refund processing times may vary depending on your bank or payment provider. If your refund hasn’t appeared after 10 business days, please contact us for assistance.
Can I cancel my order and get a refund?
Orders can be canceled before they are shipped, and a full refund will be issued. Once the order is shipped, it may no longer be eligible for cancellation, and you may need to initiate a return instead.
Do you offer store credit for returns?
In some cases, you may opt for store credit instead of a refund. Store credits can be used toward future purchases on our website.
Can I return a gift I received?
Yes, gifts can be returned, but the refund will be issued to the original purchaser. You may also opt for store credit if you prefer.
Do you offer a money-back guarantee?
Yes, we offer a satisfaction guarantee on eligible products. If you’re not satisfied with your purchase, you may be eligible for a refund or exchange according to our return policy.
What happens if my return package is lost in transit?
We recommend using a trackable shipping method when returning items. If your return package is lost in transit and you have tracking information, contact us, and we will assist in resolving the issue.
What quality standards do your garments meet?
Our garments comply with international quality standards, including ISO, OEKO-TEX®, and WRAP certifications. We follow strict guidelines to ensure durability, comfort, and safety in all our products.
Do you conduct quality control (QC) checks?
Yes, we conduct multiple quality control checks at every stage of production – from raw material sourcing to final packaging. This ensures that only high-quality products reach our customers.
Are your products eco-friendly or sustainable?
We are committed to sustainability and offer eco-friendly options, including garments made from organic cotton, recycled fabrics, and sustainable blends. Our production processes aim to reduce water and energy consumption.
Do you comply with ethical manufacturing practices?
Yes, we adhere to ethical manufacturing practices, including fair wages, safe working conditions, and no child or forced labor. Our factories follow global ethical compliance standards such as BSCI and SA8000.
Are your fabrics tested for harmful chemicals?
Yes, our fabrics are tested to be free from harmful substances. We comply with OEKO-TEX® Standard 100 and REACH regulations to ensure that our garments are safe for skin contact.
How do you ensure colorfastness and fabric durability?
We test all fabrics for colorfastness, shrinkage, tensile strength, and pilling to ensure they meet industry standards and retain their quality even after multiple washes.
Do you provide custom garments that meet specific compliance requirements?
Yes, we can produce custom garments that meet specific compliance requirements, such as flame-retardant fabrics, anti-static materials, or other safety standards needed for workwear and uniforms.
Are your garments compliant with export regulations?
Yes, all our garments are compliant with international export regulations, including labeling, packaging, and customs documentation, to ensure smooth global shipping.
What is your sustainability commitment in garment production?
We are committed to reducing our environmental impact by using sustainable materials, minimizing waste, and optimizing energy and water usage in our manufacturing processes.
How do you handle defects or non-compliance issues?
If any defect or non-compliance issue arises, we immediately investigate the root cause and take corrective action. We offer product replacement, repair, or refund based on the situation.
Are your garments safe for babies and children?
Yes, our baby and children’s garments meet child safety standards, including non-toxic dyes, safe snaps and fasteners, and soft, skin-friendly fabrics.
Do you have social compliance audits?
Yes, we undergo regular third-party social compliance audits to ensure that our factories maintain ethical labor standards, fair working conditions, and worker safety.
Do you offer customization services for garments?
Yes, we provide full garment customization services, including fabric selection, colors, sizing, embroidery, printing, labels, and packaging tailored to your brand’s needs.
What types of private label services do you offer?
We offer complete private label services, including custom tags, woven labels, printed care labels, packaging design, logo embroidery, and more to create a fully branded product.
Can you produce garments with our brand logo and design?
Yes, we can incorporate your brand logo, design elements, and specifications on garments through embroidery, screen printing, heat transfer, or other printing methods.
What is the minimum order quantity (MOQ) for private label manufacturing?
The MOQ varies depending on the garment type, but typically starts from 500-2000 pieces per style, size, or color. Custom MOQs can be discussed based on your specific needs.
How do I submit my designs or logo for customization?
You can submit your designs, logo files, and customization requirements via email in formats like AI, PSD, PDF, or high-resolution PNG. Our team will review and guide you through the process.
Can I customize fabric type and color?
Yes, you can choose from a variety of fabrics (e.g., cotton, polyester, organic blends) and colors. We offer Pantone color matching to ensure your preferred shades are accurately reproduced.
What is the lead time for customized garment production?
The lead time for custom orders typically ranges from 4 to 8 weeks, depending on the order size and customization complexity. We provide an estimated timeline before production starts.
Do you offer sample production for customized garments?
Yes, we offer sample production for custom garments. This allows you to review and approve the sample before full production begins. Sample fees may apply, which are adjusted in bulk orders.
Can I request custom packaging for my brand?
Yes, we provide custom packaging services, including branded polybags, eco-friendly packaging, hang tags, and box designs to match your brand identity.
What printing options do you offer for customization?
We offer various printing techniques, including screen printing, sublimation, heat transfer, digital printing, and direct-to-garment (DTG) printing, depending on your requirements.
Can I create custom sizing charts for my brand?
Yes, we can work with you to develop custom sizing charts to ensure the best fit for your target market.
What kind of quality control measures do you follow for custom orders?
We follow strict quality control procedures, including inspections at each stage of production to ensure your custom garments meet your exact specifications.
Can you help with design assistance if I don’t have finalized designs?
Yes, we offer design assistance and can work with you to create or enhance your garment designs based on your brand vision.
Do you offer re-order services for customized garments?
Yes, once your custom garments are produced, we make re-orders simple by keeping your designs and customization preferences on file for future production.
Can you replicate existing garments or designs?
Yes, we can replicate existing garments based on sample pieces or detailed design specifications provided by you.
Is there a guarantee on the quality of custom garments?
Yes, we guarantee that all custom garments will meet your approved specifications and quality standards. We take pride in delivering high-quality, professionally crafted products.
What types of fabrics do you use for garment production?
We use a wide range of fabrics, including 100% cotton, organic cotton, polyester blends, spandex, viscose, fleece, denim, and more. You can also choose specialty fabrics based on your requirements.
Are your fabrics eco-friendly or sustainable?
Yes, we offer eco-friendly fabric options such as organic cotton, bamboo fabrics, recycled polyester, and biodegradable materials to support sustainable manufacturing practices.
What is the standard fabric weight used in your garments?
Our fabric weight varies depending on the garment type. We offer options ranging from lightweight (120-150 GSM) to heavyweight (300+ GSM), commonly used for t-shirts, hoodies, and outerwear.
What does GSM mean in fabric specifications?
GSM stands for "Grams per Square Meter" and is used to measure fabric thickness and weight. A higher GSM means a heavier, thicker fabric, while a lower GSM means a lighter, thinner fabric.
Can I choose custom fabric blends for my garments?
Yes, you can customize fabric blends to suit your needs. Popular options include cotton-poly blends, organic blends, and spandex-enhanced fabrics for added flexibility.
What are the care instructions for your fabrics?
We include care instructions on each garment’s label, which typically cover washing temperature, drying methods, and ironing recommendations based on the specific fabric used.
Do you provide stretch fabrics for activewear or sportswear?
Yes, we offer stretch fabrics like spandex, Lycra, and elastane blends, ideal for activewear, sportswear, and athleisure garments.
Are your fabrics pre-shrunk?
Many of our fabrics, including cotton and polyester blends, are pre-shrunk to minimize shrinkage after washing. However, additional pre-shrinking processes can be added upon request.
Can you match specific Pantone colors for fabrics?
Yes, we offer Pantone color matching to ensure your garments are dyed in exact shades that align with your brand’s color palette.
What fabric finishes are available?
We provide various fabric finishes, including anti-pilling, moisture-wicking, water-repellent, anti-bacterial, wrinkle-resistant, and UV protection treatments.
What thread counts are used in your fabric production?
We typically use thread counts ranging from 150 to 400, depending on the fabric type and garment category. Higher thread counts are used for finer, softer fabrics.
Can you customize the texture of fabrics (e.g., brushed fleece, ribbed knits)?
Yes, we offer textured fabrics, including brushed fleece, ribbed knits, waffle textures, and jacquard patterns, based on your design preferences.
How do you ensure fabric quality?
We conduct stringent quality checks at every stage, including raw material inspection, fabric testing (for shrinkage, pilling, and colorfastness), and final product quality checks.
What are your options for lining materials in jackets and coats?
For lining, we offer materials like polyester, satin, mesh, fleece, and quilted linings, depending on the desired insulation and look.
What is the difference between knit and woven fabrics?
Knit fabrics are stretchy and breathable, commonly used in t-shirts, hoodies, and leggings, while woven fabrics are structured and durable, ideal for shirts, trousers, and jackets.
Do you offer custom fabric swatches for bulk orders?
Yes, we provide custom fabric swatches to help you review and select the right material, texture, and color before placing a bulk order.
What types of garments do you manufacture and export?
We specialize in manufacturing and exporting a wide range of garments, including men's, women's, and children's clothing. Our product categories include t-shirts, polo shirts, hoodies, jackets, trousers, dresses, activewear, workwear, and more.
Do you offer custom garment manufacturing services?
Yes, we provide custom manufacturing services, including private labeling, custom fabric selection, Pantone color matching, embroidery, printing, and unique garment designs.
Where are your garments manufactured?
Our garments are manufactured in our state-of-the-art production facilities, which follow strict quality control standards to ensure high-quality output.
Can you provide samples before placing a bulk order?
Yes, we offer pre-production samples to ensure that the garment design, fit, fabric, and finishing meet your expectations before proceeding with the full production.
What are your lead times for production?
Lead times depend on order volume, product complexity, and customization requirements. Generally, production lead times range from 30 to 60 days after sample approval.
How do you ensure garment quality?
We follow a multi-stage quality control process, including fabric inspection, stitching checks, finishing evaluations, and final garment testing to ensure defect-free products.
Can I visit your manufacturing facility?
Yes, we welcome visits to our manufacturing facility. You can schedule a factory tour to observe our production process and meet our team.
Do you offer design assistance or consultation?
Yes, we offer design consultation services to help you develop and finalize your garment designs, including fabric selection, pattern creation, and logo placement.
What payment methods do you accept?
We accept various payment methods, including wire transfer, bank transfer, and other standard international payment options.
Do you handle shipping and export documentation?
Yes, we handle shipping, export documentation, and customs clearance to ensure smooth delivery of your order to your desired location.
What are your customization options?
We offer extensive customization options, including fabric selection, garment colors, logos, prints, embroidery, trims, sizes, packaging, and labeling.
Can you produce garments under my private label or brand?
Yes, we specialize in private label manufacturing, allowing you to launch your own brand with customized labels, tags, and packaging.
Do you provide after-sales support?
Yes, we provide after-sales support to address any concerns related to garment quality, shipping, or customization issues.
How do you handle bulk orders and logistics?
We handle bulk orders with efficient production planning, inventory management, and logistics coordination to ensure timely delivery.
Are your garments ethically manufactured?
Yes, we follow ethical manufacturing practices, ensuring fair wages, safe working conditions, and environmentally responsible processes.
How can I place an order?
You can place an order by contacting our sales team via email, phone, or online inquiry. We will guide you through the order placement process, including sample approval and production timelines.
Can I track my order after production?
Yes, we provide order tracking updates, including production progress and shipping status, to keep you informed throughout the process.
